Purchasing Guarantee
Delay in claim submission will be reviewed on case basis.
Claims are allowed to 1 ( one ) month from the date of arrival at the port of destination.
All claims will be substantiated by photographs or digital images clearly showing the claim filed as per our purchasing guarantee. Verbal explanations need to accompany the submitted images for clarification. Photos or images may be sent by post or by email.
Any claim may be rejected if :
- Wood failure resulting in the inability of the goods to be used, even after competent repair.
- Wood joints and / or connections are broken.
- Non wood hardware is missing or broken.
- Non wood hardware is rusty.
Our guarantee other cost such as freight, re stocking or cash credit against future orders and does not include any cost such as freight, re stocking or other charges.
The purchase guarantee applies to claim against our product shipped to you with the following conditions :
@ The claim is not connected to purchasing & shipment data.
@ The claim is late as per item 1 and 2 above.
@ No photograph and / or digital image is supplied.
@ No Explanatory data is provide with the image to clearly explain the problem.
All claims will be processed within one week of receipt with a decision on claim given within 10 days of receipt.
Claims for problems are failure of non wood components to be substantiated by photographs or images in same manner as for wood claims.
